Support
Questions, ideas, and notes about your fan acting strangely all come to one inbox, and someone writes back within 24 hours.
We aim to reply within one business day.
Common questions
He is not talking. What happened?
Make sure Voice is on: tap URMYMVP at the top of the screen to open the menu. Then check the switch on the side of your phone.
Can I change the name he calls me?
Yes. Tap URMYMVP at the top to open the menu, and choose Start over. You get a new egg and he gets a new name. He will be thrilled all over again.
Why did he pass out?
The Love-O-Meter filled all the way up. That is a feature. Give him a moment and he gets back up.
How do I stop the Season One notices?
Tap URMYMVP at the top, then Reminders. Or turn them off in your phone's Settings, under Notifications. They only ever come on days an episode is waiting, and only if you said yes.
Can I turn off the buzz?
Yes. Tap URMYMVP at the top, then Buzz. Calm motion in the same menu stills the buzz too.
Does it work without a connection?
Completely. Everything runs on your device, so the app behaves exactly the same in airplane mode.
What does the app know about me?
The name you gave him and how many days you have visited, both saved only on your device. Nothing is sent anywhere, because there is no server to send it to. The full detail is in the privacy policy. If you say yes to the Season One notices, your phone schedules them on your phone. Nothing about them reaches us.
How do I delete my data?
Start over from the menu clears what he remembers. Deleting the app removes all of it at once. There is no account to close.
When your fan acts strangely
Your fan settles down fastest when your note includes:
- What you were doing when it happened
- What you expected, and what you saw instead
- Your device and iOS version, if you know them
- A screenshot or a screen recording if you have one
Purchases
There are none. URMYMVP is free with nothing to buy, so there is no billing question we can help with and no refund to request.
Accessibility
Calm motion is in the menu under URMYMVP. It cuts the confetti and the movement, and it stills the buzz. If something in the app is hard to read, hear, or reach, tell us and we will correct it.