Support

Questions, ideas, and bug reports all land in the same inbox. A real person reads every message and answers within one business day.

Common questions

What does a report tell me?
An honest, market-aware read of your features across fifteen categories, your strengths, the areas with the most room to grow, and specific, achievable steps for hair, grooming, skincare, styling, and photos. Reports are informational, never a judgment of your worth.

Where do my photos and reports go?
Your photo is used only to generate your report and is never stored on our servers. Your saved reports live on your device. Full detail is in the Privacy Policy.

How do I delete a report or all my data?
Delete a single scan from the bottom of its report, or remove every saved scan at once from the Profile tab. Deletion is immediate and permanent.

How do I manage or cancel Premium?
Premium is billed by Apple. Manage or cancel it any time in your iPhone Settings under your Apple account, then Subscriptions. Cancelling stops the next renewal and you keep Premium until the current period ends.

How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.

Reporting a bug

The fastest fixes come from a quick note that includes:

• What you were doing when it happened
• What you expected, and what you saw instead
• A screenshot if you have one

Privacy

Your photo is treated as biometric data and used only to generate your report. The full policy is at svltmk.com/modeliqpro/privacy.