Support
Stuck on a night, wondering how a friend works, or dreaming up one the book does not have yet? Write to the address below. Every note is read, and answered, by the person who makes Lullabrawl.
A reply should reach you within one business day.
Common questions
How does a night work?
Fears drift down five lanes toward the bed. Catch the falling stars for dream light, then spend it to plant friends who soothe the fears before they get there. When a boss grows tired it kneels, and one tap tucks it in under a quilt. You never fight here. Your friends calm the fears until they fall asleep.
When do the ads show?
In two places only. A short ad can show on the storybook map right after a night you won, but never before you have won three nights, never more than once every three won nights, and never after a lost night. The other is a video you choose to watch after a lost night, for one more try. No ad ever plays during a night, and the ads come from Google, held to a PG rating.
What is one more try?
When a night is lost, the card can offer one more try: watch a short video, and the night picks up where it was, with the fears pushed back and every nightlight lit again. It is offered once a night, and a night won that way earns one star. If the video will not load or play, you get the try anyway. If you close it early, the offer stays on the card. Start over is always right beside it.
How do I turn off the music or the haptics?
On the storybook map, tap settings in the top right corner. Music and Sound are separate switches. Haptics turns off the gentle taps you feel on iPhone when you catch a star, plant a friend, soothe a fear or tuck a boss in. During a night, the pause menu has the sound and music switches too.
Can the words be bigger?
Yes. Turn on Bigger words in Settings, and the smaller words in the game grow by about a fifth. Titles stay the size they are.
Can the game move less?
Yes. Reduced Motion in Settings turns off the screen shake, the slow motion and the drifting weather, and turns each page turn and each tuck-in into a soft fade. The first time you open the game, it follows the Reduce Motion setting on your iPhone or iPad.
How do I start over, and what stays?
In Settings, tap Reset progress, then Erase everything. Your nights, your stars, the Friends and Fears book and your choice of dreamer all start fresh. Your settings stay as they are: Sound, Music, Reduced Motion, Hints, Haptics and Bigger words. Keep my dream closes it without changing anything.
Is it gentle?
Yes. Nobody gets hurt, and a lost night is only a bad dream you can try again. There is no chat, and no way for a stranger to reach you through the game.
When a night goes sideways
An odd moment is quickest to put to bed when your note tells us:
- Which night you were playing, or which screen you were on
- What you tapped, what you hoped would happen, and what the game did
- A screenshot, if you caught the moment
- The build number, printed in the top right corner of Settings
Purchases
Lullabrawl is free and shows ads. In this version there is nothing to buy. A one time Remove Ads purchase at $3.99 is coming in an update, and when it arrives, Restore Purchases in Settings will bring it back on any new phone at no charge. Refunds are handled by Apple at reportaproblem.apple.com.
Privacy
We collect almost nothing: a short report when something in the game goes wrong, and our host keeps the network address it came from for up to 7 days. The ads come from Google and do their own counting. The rest of the story is in the privacy policy, at svltmk.com/lullabrawl/privacy.