Support

Questions, bug reports, and feedback all land in the same inbox. A real person reads every message.

Reporting a bug

The fastest fixes come from emails that include:

• What you were doing when it happened
• What you expected, and what you saw instead
• A screenshot if you have one
• The build number from the bottom of any screen in the app

Subscriptions and billing

Purchases and refunds are handled by Apple. You can manage or cancel a subscription any time in your device settings under your Apple ID, or request a refund at reportaproblem.apple.com. If something looks wrong with your account, email us and we will help you sort it out.

Classification questions

ImportHelm gives you a strong starting point, not a legal ruling. Final HTS classification is always determined by U.S. Customs and Border Protection at entry. For binding decisions, work with your licensed customs broker.

Privacy

Our full privacy policy is at svltmk.com/privacy.