Support
Write to us and a real person reads it. There is no ticket system and no bot in the way.
The one address for everything:
Common questions
How does it work?
You pick the look. Choose a colour and a theme, say what you want to keep track of, and you get a planner built around those answers. It opens as its own private web page rather than a file you download, so it is ready to use the moment you have it.
How do I get one?
PlanPosy is not open for orders yet. Leave your email on the PlanPosy page and we will send you one message on the day the first planners go on sale. That is the only reason we would write to you. You can still look around the store and see the themes.
Where is my planner saved?
In your own browser, on the device you are using. It is a real web page rather than a file you download, and what you write in it stays with you. We never receive it and we cannot read it.
Can I use it on my phone and my laptop?
You can open it on both, but the writing does not travel between them, because there is no account and no server syncing it. Whichever device you plan on is the one that holds that planner's contents.
My planner came back empty
That is almost always browser data being cleared, or the page being opened on a different device or in a private window. The planner lives in the browser's own storage, so anything that clears that clears the planner. We hold no copy to restore, which is the same reason nobody else can read what you wrote.
Can I change the look after I have it?
The colour and theme are chosen when the planner is made, so they are not a switch you flip afterwards. If yours is not sitting right, write to us and say what you would rather have. We would much rather fix it than leave you with a page you do not enjoy opening.
Can I print it?
You can print the page from your browser, though a PlanPosy planner is designed to be used on screen rather than on paper. It is not a PDF, and the parts that respond to you do not survive being printed.
Take me off the waiting list
Write to info@svltmk.com and we will delete your address. No form to find and no link to hunt for.
When you write to us
Tell us what device and browser you are using and what happened just before it went wrong. A screenshot helps more than anything else. We read every message that reaches info@svltmk.com and answer as quickly as we can.