Support
Answers to the common questions, and a real person if you need one.
What is LilyOna?
A calm companion for anxious moments. Lily is a small glowing character who asks how you are, breathes with you at the pace your feeling needs, and blooms into her full colors only when you honestly feel better. No menus, no feeds, no timers. She is the whole app.
How do I use her?
Open the app and answer her question with a touch. If you are anxious, touch the color that feels like where you are and breathe with her glow. In the moment you can touch her anywhere at all and she will breathe with you. When it passes, she asks how it is now, and your honest answer is what makes her bloom.
Do I need an account?
No. There is nothing to sign up for, nothing to log into, and nothing to subscribe to. The app also works entirely offline, with no internet connection at all.
Where is my data?
On your phone and nowhere else. LilyOna makes no network connections, so nothing you feel ever leaves the device. Deleting the app deletes everything. The full story is in the privacy policy.
Is she medical care?
No. Lily is company, not a clinician. She makes no medical claims and is not a substitute for a doctor or a therapist. Her breathing follows gentle, widely used calming patterns, and she will remind you to stop if you ever feel dizzy, and to go gently if you are pregnant or your heart or lungs need care.
Why does she not have settings?
On purpose. You do not navigate a friend. Everything she can do is learned by being with her, one quiet moment at a time, and she teaches her own body when you are calm.
Something looks wrong on my phone
Write to us with your phone model and what you saw. Because the app keeps everything on your device, reinstalling it gives you a completely fresh start, though it also means her memory of your weeks starts over.
Reach a person
SVLTMK LLC, maker of LilyOna
We read everything. Replies usually land within a couple of days.